INTERPRETATION:
(1) iRange™Formulations is ‘the Supplier’ and the Customer’, which shall include that person's
servants, agents, and permitted assigns.
(2) In these terms and conditions of sale:
a/ The singular shall include the plural and visa versa
b/ Words importing any gender shall include the other gender
c/ The word ’Agreement’ means the agreement for supply of goods and/or servicer and 'The
Customer'
PARTIES:
(1) ‘The Supplier’: iRange™Formulations
(2) ‘The Customer’:
(3) ‘The Supplier’ is engaged in the business of manufacturing and supplying hair and beauty
care products to Hairdressing Salons, and Barber Shops.
(4) ‘The Customer’ wishes to engage ’the Supplier’ to provide services as mentioned above.
(5) All services provided by. ‘The Supplier’ to ‘The Customer’ are subject to the following terms
and conditions.
TERMS AND CONDITIONS
(1) The following Terms and Conditions of Service apply to all products and services provided
by iRange™Formulations
(2) All products are supplied and all work is carried out by iRange™Formulations on the
understanding that the client has agreed to iRange™ Formulations terms and conditions
until altered conditions are notified.
(3) Copyright is retained by iRange™Formulations on all products supplied, including
formulations, ingredients listings, verbiage written by iRange Formulations, pictures, ideas,
visuals and illustrations.
(4) That the Supplier may at any time and from time to time alter its conditions of sale or the
terms of payment and such altered conditions or terms shall apply in respect of all
transactions taking place after notification of such altered conditions of sale or terms of
payment.
(5) That the Supplier may at any time or from time to time without assigning any reason
therefore refuse to extend any further credit.
(6) That where there is more than one customer each customer shall be jointly and severally
liable there under and in this application and all terms here of the singular shall be read and
construed as including the plural.
(7) The customer hereby acknowledges that until payment in full for the goods has been
received by the Supplier, the customer is under an obligation to the Supplier to account to
the Supplier for the proceeds of the sale of the goods sold in the normal course of business.
(8) The customer agrees forthwith to insure the goods for their full insurable value against loss
or damage by fire, theft, accident and other such risk.
(9) The company reserves the right to refuse claims not received in writing within 7 days of the
date of dispatch of the goods.
(10) The customer acknowledges that, unless agreed in writing, all orders are dispatched from
the suppliers Sydney warehouse based on one drop to one destination unless otherwise
specified and the customer accepts all additional frieght charges applicable.
DELIVERY OF ORDERS.
(1) Refer to suppliers quote or invoice for additional conditions and costs which may be
applicable.
(2) The Law of the State of New South Wales shall govern these terms and conditions.
(3) iRange Formulations reserves the right to refuse any claim not received in writing within 7
days of taking receipt of goods.
DAMAGED PRODUCT CLAIMS
(1) In the event a customer receives any damaged products (goods) we will happily meet our
legal and good natured obligations. In order for iRange Formulations to send out
replacement products the following needs to be advised in writing (shoot us an email) within
7 working days of receiving goods.
a) The product name(s) and quantity of damaged product(s).
b) A photo of the damaged goods.
ORDER SHORTFALL CLAIMS
(1) In the unlikely event a customer does not receive the correct quantity of products they ordered and were invoiced for, the following information needs to be advised in writing (shoot us an email) within 7 working days of receiving goods/order:
a) The product name(s) and the quantity of product(s) you have been short supplied.
PROJECT ACCEPTANCE
(1) At the time of proposal, iRange™Formulations will provide the customer with a written
estimate, quotation or invoice.
(2) The Terms and Conditions can be read on iRange™Formulations website.
(3) Alternatively, the client may send an official order in reply to the estimate or quotation
which binds the client to accept iRange™Formulations terms and conditions.
(4) No work on a project will commence, or any orders processed until the a 50% deposit of
total invoice amount has been received by iRange™Formulations (Unless a credit application
form has been received and a trading account has been extended on the amount payable by
the customer)
CREATIVE WRITING LABEL FEE'S
(1) Fees to write label verbiage (content) is per product eg: If customer orders a 250ml size and
a 1 Litre size of the same product only one fee is charged.
(2) The quality and amount of information we receive from customer determines the Creative
Writing Fee
Fee Scale:
(1) If Customer requests iRange Formulations to write individual product label information from
scratch, with no input from our customer, the higher end of the scale is charged.
(2) If customer writes their own information, and the content requires iRange Formulations to
rewrite, correct grammar and spelling mistakes the lower end of this scale is charged.
(3) If customer has taken considerable time and effort to write their own information, and
iRange Formulations do not need to rewrite, correct grammar or spelling mistakes we do not
charge a fee.
Fee’s to change label information after customer has given approval to proceed with label design element
(1) In the event customer approves label information and gives go-ahead to design labels only
to request further changes to information, after or during the label design stage, the hourly
rate is applicable.
LABEL DESIGN FEE'S (CYOR)
(1) Additional charge for more than two label revisions are charged at hourly rate.
(2) In the event customer approves initial label design and gives permission for our Graphic
Designer to design their remaining labels, only to change their mind and request further
label designs, additional label design fee’s will apply.
PRODUCT LABEL QUALITY:
(1) From time to time the quality and clarity of labels may vary slightly from order to order.
After customer has approved verbiage/Information) to request further changes to
information after or during the label design stage, the hourly rate is applicable. by people
with normal or good eyesight, we will proceed to print labels and label packaging.
(2) iRange Formulations reserves the right to refuse requests to re-label products, replace
products or issue credits due to variations in label quality.
EXTRA SERVICES CONDITIONS
(1) Charges for any additional services over and above the estimate or quotation, will become
fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.
(2) Charges for products supplied by iRange™Formulations will be set out in the written
estimate, quotation or invoice that is provided to the customer.
(3) At the time of the customer’s acceptance of this estimate, quotation or invoice, indicating
acceptance of the Terms & Conditions, a nonrefundable deposit of 50% of the order total
will become immediately due. Work on the products will not commence until iRange™
Formulations have received this amount.
(4) 50% balance of the quoted amount will become fully payable when the order is ready to be
dispatched and before being forwarded to the customer. (Unless a credit application
form has been received and a trading account has been extended on the remaining amount
payable.
PAYMENT TERMS AND CONDITIONS
(1) Payments for overseas customers can be made via Australian Dollar International Money
Order or previously agreed electronic funds transfer.
(2) Orders, design work done by iRange™Formulations on behalf of the customer, may not take
place before cleared funds have been received.
(3) Cheques are not accepted by iRange™Formulations.
(4) Payments that are accepted include: Internet payment to the iRange™Formulations
(BSB/Acc No) Direct deposit (at any NAB bank.) Credit Card payment (Note: Only Visa and
Master Card are accepted and all Credit Card transactions attract a 1.5% surcharge.)
(5) The customer agrees to pay for all goods sold and delivered or services provided by the
Supplier within 14 days from Invoice date, (Refer to quote and your invoice and payment
conditions) or as may be notified by the Supplier from time to time.
ORDER CANCELATION POLICY
(1) iRange Formulations reserves the right to decline service to any existing customer or
potential customer who is disrespectful, abusive or overly demanding in their
communications with any of our team members, and whom we deem the relationship not to
be a conducive, mutually beneficial business relationship. In circumstances where services
are declined, all orders received by customer (including sample orders) are non refundable.
For orders cancelled during processing see point 2 ,3 & 4 below.
(2) Any deposits paid by customers are non refundable due to the following expenses incurred
(Customer Emails and Phone Calls, In-House team meetings re project, Creating customers
unique product formulations, formulating samples, creative writing of label content, label
design, ordering raw materials, ordering customers bottles and closures from suppliers,
product manufacturing, Bottle filling, Label application, Packing costs).
(3) Orders cancelled after any of the following work has been carried out (Product
manufacturing, Bottle filling, Label application, Order packing) will incur a cancelation fee of
100% of any deposit amounts paid to iRange Formulations.
(4) Orders cancelled after any of the following work has been carried out (Creating customers
unique product formulations, creative writing of label content, label design, ordering raw
materials, ordering customers bottles and closures from suppliers) will incur a cancelation fee
of 50% of any deposit amounts paid to iRange Formulations.
*At the time of cancellation iRange Formulations will determine the work that has been carried out on customers project. iRange Formulations have the right to determine the amount of refund applicable based on work undertaken.
DEFAULT
{1) An account shall be considered default if it remains unpaid for 14 days from the date of
invoice.
(2) Should payment not be received within this period the Supplier reserves the right to
institute collection procedures and cease delivery of goods and services.
(3a) iRange™Formulations shall be considered entitled to refuse to supply further products to
the customer until the amount due has been fully paid. This includes any and all unpaid
monies due for services, including, but not limited to products and design work carried out.
(3b) Refusal to supply products does not relieve the customer of it’s obligation to pay the due
amount.
(4) Customers whose accounts become default agree to pay iRange™Formulations reasonable
legal expenses and third party collection agency fees in the enforcement of these Terms and
Conditions.
(5) The Supplier reserves the right to charge an account keeping fee along, storage fee and
interest on invoices which remain outstanding more than seven days after the invoice date,
an interest rate of 7.25% per month on outstanding amounts will be incurred by the
customer.
(6) Where any claim or dispute arises, the amount claimed or disputed may be deducted, but
the balance of the account must be paid in accordance with clause (2) above.
(7) That a certificate signed by the manager, accountant, secretary, credit manager or credit
officer for the time being of the Supplier in respect of any sale or delivery or price of any
goods or the provision or price of any services by the Supplier or the amount due owing or
payable from time to time.
(8) The Supplier in respect of the sale of goods, the provision of services or on any account
whatsoever as at the date or dates set out in such certificate shall in all courts and at all
times be prima facie evidence of the facts therein stated.
(9) The Customer shall indemnify the Supplier in respect of any taxes or stamp duties which
may become payable by reason of or subsequent to a default in making payment in
accordance with the terms of payment applicable from time to time.
NO INDIRECT LOSS
(1) iRange Formulations will not be liable to any Customer, Salon owner, Barbershop owner,
Distributor or Brand owner for any loss of profit, business interruption, loss of
revenue, loss of opportunity, loss of use, loss of reputation.